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　　甘肃省兰州第一中学2015届高三12月月考英语试题
　　本试卷分为第I卷（选择题卷）和第II卷（非选择题卷）。满分120分，考试时间100分钟。
　　第I卷
　　第一部分 阅读理解 （共两节，满分40分）
　　第一节 （共15小题，每题2分，满分30分）
　　阅读下列短文，从每题所给的A,B,C,D四个选项中选出最佳答案。
　　A
　　Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
　　Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
　　Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
　　“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
　　On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
　　According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
　　The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded ract-of-stock items, long chect lines, and rude salespeople.
　　During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
　　Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
　　Most importantly, salespeople should be diplomatic and polite with angry customers.
　　“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
　　Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
　　1. Why are store managers often the last to hear complaints?
　　A. Most customers won’t bother to complain even if they have had unhappy experiences.
　　B. Customers have no easy access to store managers.
　　C. Few customers believe the service will be improved.
　　D. Customers would rather relate their unhappy experiences to people around them.
　　2. What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
　　A. New customers are bound to replace old ones.
　　B. Most stores provide the same kind of service.
　　C. Not complaining to manager causes the shopper some trouble too.
　　D. It is not likely the shopper can find the same products in other stores.
　　3. Shop owners often hire moonlighting police as parking attendants so that shoppers________.
　　A. can stay longer browsing in the store      B. won’t have trouble parking their cars
　　C. won’t have any worrier about security     D. can find their cars easily after shopping
　　4. What contributes most to smoothing over issues with customers?
　　A. Design of store layout.                 B. Hiring of efficient employees
　　C. Huge supply of goods for sale.           D. Manners of the salespeople.
　　5. To achieve better shopping experiences, customers are advised to ________.
　　A. exert pressure on stores to improve their service
　　B. voice their dissatisfaction to store managers directly
　　C. settle their disputes with stores in a diplomatic
　　D. shop around and make comparisons between stores   
　　B
　　Recently Cathy Hagner sadly finds that life for her and her three children is set to permanent(永久的)fast-forward.
　　Their full school day and her job as a lawyer's assistant are busy enough. But Hanger also has to take the two boys to soccer or hockey or basketball while dropping off her daughter at piano lessons or Girl Scout Club.
　　Often, the exhausted family doesn't get home until 7 pm. There is just time for a quicpper before homework. In today's world, middle-class American and British parents treat their children as if they are competitors racing for some finishing line.
　　Parents take their children from activity to activity in order to make their future bright. It seems that raising a genius has become a more important goal than raising a happy and well-balanced child.
　　“Doctors across the country are reporting a growing number of children suffering from stomachaches and headaches due to exhaustion and stress,” says child expert William Doherty of the University of Minnesota.
　　Teachers are dealing with exhausted kids in the classroom. It's a very serious problem. Many children attend after-school clubs by necessity. But competitive pressures also create an explosion of activities. They include sports, language, music and math classes for children as young as four.
　　“There is a new parenting trend under way which says that you have to tap all your child’s potential at a young age; otherwise you will let him down,” says Terry Apter, a Cambridge-based child and adolescent psychiatrist(青少年精神病专家).
　　“It isn't entirely new: there have always been pushy parents. But what was previously seen as strange behavior is now well accepted.”
　　6. From the second paragraph of this passage we can find that _______.
　　A. Hagner busies herself by following a trend
　　B. Hagner doesn't spend much time on her full-time job
　　C. Hagner is interested in sports and music
　　D. Hagner wastes much time helping her children's lessons
　　7. British parents, as the writer described in this passage, _______.
　　A. treat their children as sports players      B. give their children little time to develop freely
　　C. bring up their children in a simple way    D. pay no attention to their children's lessons
　　8. The writer's opinion about after-school clubs is that ________.
　　A. activities in the country are too competitive   
　　B. children should attend four clubs at a time
　　C. clubs should have more subjects for school children
　　D. some clubs result in competitive pressures
　　9. The last paragraph tells us that in Britain _______.
　　A. parents used to take their children to every club
　　B. parents have all benefited from children’s clubs
　　C. parents used to be wise on how to raise children
　　D. parents have come to know the standard of education  
　　C
　　One of the most traditional features of American culture is to respect the self-made man — the man who has risen to the top through his own efforts, usually beginning by working with his hands. While the leader in business or industry or the college professor occupies a higher social position and commands greater respect in the community than the common laborer or even the skilled factory worker, he may take pains to point out that his father started life